In the eCommerce world, there is a lack of face to face transaction, and therefore when you put in your payment information and click submit, you are left there with the hopes that everything went through, and your packages will arrive in a timely manner.

Here at youroutdoorfurniture.com, we strive to make sure that you are informed at every step of the process. Upon ordering from us, you will immediatley receive a confirmation email detailing:

-Your order number

-What was ordered

-Who will be billed

-Where the order will be shipped

-The total amount of the sale including taxes and shipping

-Contact information for our customer service department in the event you have a question or concern about your order.

You will receive another email confirming that the order has been processed, and informing you of when the order will be shipped.

Lastly, you will receive an email after the product has shipped containing a name and tracking number of the shipping company that was used.

24 HOURS A DAY, 7 DAYS A WEEK, send a question or comment to sales@youroutdoorfurniture.com and we GUARANTEE a response within 24 hours.